Digital Transformation and the Paperless Myth
As a person responsible for a service that helps our clients go digital, it may come as a surprise that I think the often-discussed “paperless office” is a myth.
Despite paperless predictions dating back to the 1960’s, I can tell you with certainty that I have not encountered a single organization that has achieved this ideal in 2016––more than 50 years later.
Given we have the technology to digitize the entire human communications process, you may wonder why.