Return Policy

Effective Date:  October 11, 2018

This Return Policy establishes the terms and conditions displayed by OneTouchPoint on all e-commerce sites where OneTouchPoint provides an on-line application (i.e. website) used by OneTouchPoint’s clients to provide goods and services to its customers. The text below may be formatted to fit the website as is necessary (no changes to the content of this policy are allowed without specific, written authorization).



Materials are eligible for returns for 60 days from the date received. To be eligible for returns, all materials must be unused and in the same condition as was received. All returns must be in their original packaging.

Customers may pay their own shipping costs or contact us to request a Return Materials Authorization number (RMA). Customers are responsible for arranging the shipping of materials back to sender.


We will notify to confirm that we have received the returned materials upon arrival. Once we have received the materials, we will inspect them to determine if they are eligible for a refund. If your returns are approved, we will contact you to initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.